Professional Grading eXperts

Archive for the ‘Feedback’ Category

I just had an Ebay user slam you guys with lies about your grading and ethics. I have been buying CGC and PGX graded books for the last 5 years and I have never been disappointed with a PGX graded book, which has not been the case with CGC. Keep up the good work

- Anonymous

You guys are awesome. You are always friendly and courteous. If the books are a little slow getting back to me that is not a big deal. I am having trouble keeping up with my work load anyway. You have given me a much needed opportunity to catch up on my auctions. I appreciate the quality of your work and the materials that you use. Thank You for all of your hard work and doing your best to keep up with the increased demand. If you keep up the effort I imagine this will not be the last time you are a little swamped. PGX really seem to be catching on at Ebay. Thank you again. More orders will be coming soon as I am almost caught up now. Thanks again

- Wyeth

Hello, Just wanted to tell you, I received my comic today. Iﾒm VERY happy with your quality, service, and turn around time….. I already have another book on its way to you right now (should be there by Friday)…will be sending more in the months ahead!!! Thanks!!

- Rob

Thank you very much for the great job of protecting my books and making them look nice and presentable. I’ll be sure to use your service in the future! Thanks!

- Justin

Just dropping a line to let you know I’m very pleased with your service. I look forward to my next batch of graded comics! Thanks,

- Bob

Hello Again I got my Books back and everything was perfect. You guys packed it really nice and even better then CGC. Great grades on the books and extremely happy with it all. Will send in more books as I get stuff in time. I will be listing a lot of them on eBay soon within this weekend and the up coming weeks. Thanks again and great customer service.

- John

Just wanted to say thanks for the fast service. I’m getting ready to sell this comic (Hulk #181) on eBay (again, [used that bad word CGC in my subject line & got booted.]). The prices, turnaround time, & service means I’ll be back later. Once again, Thanks!!!

- Skip

Hello PGX: I wanted to take the time to acknowledge that I had received the 10 graded books submitted, and that for the most part I was extremely pleased. But more importantly, I set up at a relatively small show this past weekend, and I was extremely happy with the enthusiastic inquiries that I had on the books. Most all of the dealers were in agreement that your service is far superior to that of the other mainstay in the business, and all were in agreement that your holders are better. The nicer part, I thought, was all of the dealers who seem to have a genuine interest in helping increase the market recognition of your product. One dealer had both CGC and PGX, and they were all priced very similarly without any extra ﾓpremiumﾔ being added for CGC over PGX. Thank you again, and best of luck in the future!

- Larry

PGX, I just wanted to thank you very much for your quick responses and your great communications! This is quite a difference from CGC! I want you to know I will be sending you more books for grading and I doubt I will be using CGC again. They are too carried away with themselves!!!

- Susan

Great job!! The fact that the inner well is now Barex will be comforting to many people. I like how you sealed the Don Rosa certificates between the holders as well as listed the designation promptly on the cover. I prefer that over CGC’s method which is to not seal the COAs inside. It may cover up part of the back cover, but I still prefer to have the COA in with the book rather than floating around outside. It also prevents people from using the COA again with other books. As usual, great job with packaging and turnaround time.

- Anonymous

I am pleased that PGX is in business! I believe they offer a superior product and service. They have always been there to take my calls when I have had any concerns. I will ALWAYS use PGX for my professional grading needs! Keep up the awesome work

- John

I got the books today and they are great. I’ll be sending you more books this weekend most likely. Keep up the good work!!

- Erik

Hi guys. I just wanted to say nice job with the grading and service. I appreciate the way you guys are on time and send e-mail updates.

- Anonymous

Thanks for providing such great customer service and a great price. I can’t see why anyone would use CGC.

– Barry

Great experience with PGX at Wizard World Texas 2007. Bought a museum Vampirella. PGX went the extra mile and even got it signed by the artist the next day. Comic came back at 9.8 with the silver sticker, thats a wonderful grade especially with all of the little edges they have to check. CGC does not even grade museum editions. Great Communication.

– Richard

Hi! I just wanted you to know I’m really impressed with PGX. The service is great and the prices make it totally worth while. But it’s probably the durable cases that I like most. Talk about bulletproof! I am really impressed. Thanks and keep up the good work!

- Ed

Just letting you know the books have arrived. Great job, as always. More to come soon. Many thanks,

- Chase

Just received my first shipment this morning. Although it was late getting here, it was well worth it. Your company is going to go a long ways in the grading business. I look forward to my next box in November, and am already putting together another. Thanks for a great experience! Greg P.S. Took some down to the local comic shop and I believe I made a believer out of the owner. He asked for your info, so I hope he brings his business to you.

- Anonymous

Hi, I have recently received some books back from yourselves and I must say “SUPERB” I received 2 x 9.8 and 2 x 9.9 and 1x 10; I hope to see the comics in your gallery soon. Once again a big thank you for the superb service, excellent grading and very competitive pricing, if I was CGC I would be very worried, I will no longer get my comics graded there.

- Eric

Thank you for the excellent service on my recent submissions. I wanted to write back to you sooner, but the day to day grind prevented me. Anyway, in light of the recent Ewert debacle, Iﾒm finally giving you the much deserved feedback. The industry could use some good news! I currently author a monthly newsletter and blog about buying, selling and valuing comics, especially online transactions. I have mentioned you in my e-news before, but after this submission I will give you an even higher billing. Quite simply, your grading, holder and service were outstanding; I canﾒt say enough good things. To start, your communication is excellent, immediately putting me at ease with my comics so far away. When I received my books, I was impressed with the very secure packaging, ensuring the books arrived in great shape with no case cracks. Your grading was spot on, I agree with the grades in every instance. Iﾒm especially impressed by your case, it is solid and the shape makes transporting several comics without damage a breeze ﾖ what a fantastic design! Thank you again for the excellent service, you have won me over and I will be submitting more books in the near future. Best of luck and keep up the great work,

- Sean

Just would like to thank you, great job, I love it encapsulated; this will preserve it for a long time to come. Thanks again, and great turn around time.

- David

I received the book – thanks. Your fast service and your holder and your email follow-ups are far superior to CGC. They may be more accepted in the market than you still, but you beat them all day long on your service level.

- Mr. S

Thanks for your great service… read my description here, it’s a testament to your company..eBay: NYX #3 PGX 9.8 !! (1ST X-23!!) PERFECT. LOOK (item 6556637143 end time Sep-02-05 14:44:13 PDT) I really think you guys are on the right track and I love the holder and the quick turnaround.. and mostly I like the cheaper prices. I’ll be sending you all my stuff from now on. Thanks again.

- Brian

I was very happy with all aspects of this transaction! Thanks again!

- Jim

Hi, I received the comics and I’m very pleased with your service ! AWESOME ! Thanks,

- Tony

Thanks for sending back my 2 prior orders together, saved me time; you guys are the best,

- Gene

Thanks so much for your patience and for your very kind and friendly assistance. I really appreciate it. With people like you working with customers at PGX, your business should go a long way. I will be sending some comics for grading in the near future. Have a really nice weekend.

Regards,

- Michael

Wow, I just wanted to let you know that this was my first time using PGX and I don’t think I will go back to using CGC anymore. You guys have been great. I love the cases, customer service, and had a great overall experience. Got back some nice grades also. Thanks a lot and I hope to send some more gems your way soon!

- Travis

I just received my package with the 5 PGX Comics… Thank you for an outstanding Job & Service! Sincerely, Christian

- Christian

I have a nice collection of PGX and CGC and I have to admit I love the PGX!!! Your service and grading and slabbing all win over my CGC slabs. I can compare the grading and I feel you are a scale better. I also like your grade for ‘signed’ copies with more info regarding the actual signature.

Keep up the great service!

- Tony C

Yes’ we received our order,GREAT JOB” THANX,

- Perry Johnson

Hello I received the books on time in Friday’s mail August 5th. I am very impressed with the holder and your service. I will be sending more KEY Marvel books your way Monday or Tuesday. Thanks for this email, the banner and the service. I appreciate your fine service.

- Jerry

Just to let you guys know, I did great selling books graded by PGX at Wizard World Chicago.

- Mike

I received my books today, as expected. I can’t get over how much better than CGC’s your holders are. They are now unquestionably the best holders in the hobby. In other words, you guys do a great job. Keep up the great work! Cheers,

- Tom

I am very pleased with the professional grading that you provide, and I love the holders you provide – they are much stronger than I expected! Without a doubt, I will send all my comics for grading to you guys. The turnaround time is fantastic. Thanks guys!

- Rachel

I got my books back from PGX today and I was very happy as usual. Great turnaround time and a great service.

- Mike

Books arrived today. Must say I am very pleased!!!!!!!!!!Four days early sweet!!!!!!! Thanks Daniel and PGX crew.

- Anonymous

Hello PGX, I received my order and everything looked great. I had some auctions on ebay deleted for using the CGC name on the title line. Cannot believe how petty they are. I am SO HAPPY you guys are hanging in there and offering collectors an option to the ﾓevil empireﾔ. Thanks and keep up the great work. I have been spreading the PGX love around to all my collector friends and trying to get the comic shop I visit to try you guys out. Have a great weekend.

- Ben

Hi, I just wanted to let you know that I received my graded comics today and am very satisfied. You have excelled beyond and above CGC in every way. Your turnaround time is faster. Your grading is strict but fair. Your cases are slim but sturdy. Your packaging is excellent: You wrap the cases in plastic, then in bubble wrap, and then further surround them with padding materials. You have gained a new customer, and I will be sending more comics for you to grade in the near future. Thank you for a great service, and I wish your company the very best. Just keep up the good work.

- Casey

I just wanted to let you know that I bought my first CGC comic today. As you know, I have recently gotten back into the hobby and have been using PGX exclusively to grade my comics. As I said, I got my first CGC comic today and I was not impressed! Your holder is MUCH better than theirs! It just doesnﾒt feel right (after having a PGX slab in hand). It feels flimsy! I think with all the problems that they are having now; you will shine bright in the 3rd party grading world! I just wanted to let you know that I am extremely happy with your service and will continue to be a PGX supporter! Thanks,

- John

Recﾒd my books back today!! You guys have great prices!! It’s nice to see someone give CGC a run for their money. Thanks!!

- Ward

Thanks again for the fantastic communication, superior service, quick turn around times and the best product on the market!!!! I am a customer for life!!!!

- Brian

Recent sale to a customer: 42 ea 9.9 PGX Comics.. over $10,000 sale Records set: Largest single sale in our history Note: No special discounting etc Customer is awaiting current order to select more PGX MINT comics. Thanks for making this happen

- Anonymous

Hello, I just wanted to let you know how pleased I was with your service. My first set of 60 comics that I set you came back fine and I thought were properly graded! And the case is great as well!! I just sent in another 60 comics several days and plan on continuing sending every several weeks to you! thanks so much for offering your service.

- Gary

I just want to say that I’m glad you guys are around. I have cgc and PGX and I believe the masses will soon wake up and se that you’re grading is alot more accurate. Thanks for being around. I’m slowly converting my collection to PGX slabs.

- Anonymous

I received my books a few weeks ago and was very pleased with the service. In my opinion I prefer the holder and turn around times provided by PGX over the competition. There is no reason for the competition to be viewed in a higher regard anymore, PGX has arrived!

- Anonymous

Your services are courteous and fast and EXCELLENT!! I thank you very much for your business. We’ll do business again.

- Theresa

Thanks for the speedy reply. You’re tops in my book right now for your communication to me. I respect that very much. Hope your business grows and multiplies. God Bless.

- Peter

I want to say that I think you are far superior to your competition. You have a better holder, more consistent strict grading, better pricing across the board,& better customer service. The only reason the other company is more recognized is that they came first & there seems to be a bias due to that(usually by people who have never used your service). Anyway, keep up your usual good work. Thanks!

- Steve M.

Thanks for the prompt response to my questions. After I had sent my e- mail to you, I decided to check out what people were talking about online in regards to PGX. Needless to say, I was thoroughly impressed with all the positive things I had read! Even the negative feedback seemed to be more of an issue with slabbing vs. raw books and people wanting to drop names than negativity towards your company. I am also glad to see that you personally answer so many posts at fan sites, especially those of the nay-sayers. It adds a certain level of comfort knowing that someone is actually reading my e- mail and seems to care about customer service. I have been waiting for a batch of comics to come back from the other company and since it has been about 8 weeks since they were received, I have been attempting to find out when I might be able to expect them…….still waiting on a reply for the better part of 10 days now. Again, thank you for your time,

- Douglas

Sorry for the doubt. I received my comic today. Once again you’ve exceeded my expectations. What a quick turnaround! Thanks very much!

- Tom

Book arrived safely. Please allow me to advise that I am extremely pleased with the speed, professionalism, pricing, packaging and all-around fine service that your company has provided in grading my book. I must say also that I find the holder to be excellent; seems somehow stouter than the ‘other guy’s.’ I look forward to sending many more books in the future.

- Billy

Just wanted to send along a note thanking you for your great service. Had a batch of books sent to you from up here in Canada with absolutely no hassles. Having a FedEx tracking number sent to me when the books were shipped was a great touch. Allowed me to make sure that there were no issues at the border. I also wanted to thank you for your quick turn-around and excellent work. The books look great in the new holder. Thanks again, and I look forward to using your company many more times in the future.

- Mark