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Posts Tagged ‘awesome’

Customer service email

Hello, Thanks for the response. I want to reiterate to you how happy I was w/ the quality of the work you guys did. I think your encapsulations are superior to the CGC. Iメll certainly use you folks again, the price for the product (and I did mention the encapsulation is awesome?) is just so much better than what Iメve been getting from the CGC. Thanks for the notes, it was very interesting to see them, especially since once the book is encapsulated the interior becomes モoff limitsヤ. See you with the next batch in a month or so and again, thanks for the response.

- Derik

If I haven’t said so before, I think PGX is doing a fabulous job. I’m completely satisfied with it all. I don’t mine the slightly longer wait once in a while. You make up for it in so many other ways. How could I complain. The other grading company isn’t “all that”. And you can quote me on that. Keep up the great work.

- Ken

On the basis of experience, I firmly believe that PGX exceeds CGC standards when it comes to customer service, cost of grading, and quality of comic book cases. I also believe that PGX is at least as strict in its grading as CGC. I think that the ONLY advantage CGC has over PGX is that it was established first and is therefore currently more known and accepted among comic collectors.

- Casey

Hi guys, Just a quick one to say I received my 10 comics back in the UK and am very pleased with the service. I had brought a few cgc books before and I must say your holders are much much better, also the emails and the personal service is excellent…!! I now will not hesitate to send more books to you from the UK and have another package ready to send. p.s. I have been spending the word on this side of the water. Cheers again to you and the team.

- Jason

Adventures in PGX customer service

I am in the process of sending you several hundred books from my collection, and I have been very pleased with your service. I wanted to emphasize hopefully for public consumption an important feature of your service that sets you apart from your competition: You give honest apparent grades to restored books. In my experience, the other major grading company slaughters restored books, especially the key books that are most likely to be restored. In theory, once one has identified all of the restoration that a book has undergone, an apparent grade should be the grade that the book would receive if it was unrestored. In practice, the other folks typically award 5.0 and 5.5 grades to restored books that appear to any reasonable observer to be 8.0 and 9.0. I do not understand their motivation, but I am glad that you folks stick to the facts. Keep up the great work.

- Gary

Dear PGX, My comics arrived from PGX this morning, a week ahead of schedule I might add. Now that’s quality service! Even with much of your staff away at conventions last month, you still managed to get my books back to me nearly two weeks early! This is my first experience with PGX and I’m very pleased overall. I thought a couple of my books might grade a bit better, but hey, it is what it is and I’m not a professional grader. The holder you folks came up with is far superior to that of the competition I might add. There is no comparison. It’s superior in every way. Just holding your holder in one hand the competition’s holder in the other makes this obvious. This was my first experience sending some of my books to be professionally graded. I was so nervous about sending them across the country. You guys put my fears at ease. You e-mailed me when they arrived and did the same when they were sent back to me. Anyway, thank you. Please know you have a new customer, as I’ll be sending some more books for grading shortly. Also, you have a new advocate out here in the comic world. I will promote your service and continue to support your business. Feel free to provide my name and phone number as a reference any time. Respectfully,

- Drew

I just wanted to say you guys do an awesome job, and in my opinion are much more consistent and tougher on grading than CGC. You are a valuable service and are doing great. Thanks

- Andy

To Everyone @ PGX; I received my comics today, and wanted to take a minute to thank you folks for a job well done. These are the first 2 books I have had graded myself, although I have purchased many, and the experience was much easier, and faster, than I had expected. I was really not expecting to get them back before Christmas even though you told me it was possible, and they actually made it with almost a week to spare… OUTSTANDING!!! I will definitely be sending more books your way, as well as helping to spread the word by placing one of your banners on my website. Thanks again,

- Ron

You made my Christmas. I received my graded books yesterday. They look great. Grades are right on. And the labels are awesome. PGX will be getting all my business. I think your company did a fantastic job. I’ll be sending in another batch of books soon.

- Ken

Hello Daniel, I just wanted to let you know that I just received my graded FF#3, and I couldnメt be happier. You can be sure I will send more of my most valued books in to be graded. Thanks again,

- Kevin

Hi PGX, Thanks for the great work you do at grading comics. I’m really pleased with the outcome and the timely shipping. Thanks,

- Glen

New email from our customers

I just had an Ebay user slam you guys with lies about your grading and ethics. I have been buying CGC and PGX graded books for the last 5 years and I have never been disappointed with a PGX graded book, which has not been the case with CGC. Keep up the good work

- Anonymous

You guys are awesome. You are always friendly and courteous. If the books are a little slow getting back to me that is not a big deal. I am having trouble keeping up with my work load anyway. You have given me a much needed opportunity to catch up on my auctions. I appreciate the quality of your work and the materials that you use. Thank You for all of your hard work and doing your best to keep up with the increased demand. If you keep up the effort I imagine this will not be the last time you are a little swamped. PGX really seem to be catching on at Ebay. Thank you again. More orders will be coming soon as I am almost caught up now. Thanks again

- Wyeth

Hello, Just wanted to tell you, I received my comic today. Iメm VERY happy with your quality, service, and turn around time….. I already have another book on its way to you right now (should be there by Friday)…will be sending more in the months ahead!!! Thanks!!

- Rob

Thank you very much for the great job of protecting my books and making them look nice and presentable. I’ll be sure to use your service in the future! Thanks!

- Justin

Just dropping a line to let you know I’m very pleased with your service. I look forward to my next batch of graded comics! Thanks,

- Bob

Customer email bag

PGX, I just wanted to thank you very much for your quick responses and your great communications! This is quite a difference from CGC! I want you to know I will be sending you more books for grading and I doubt I will be using CGC again. They are too carried away with themselves!!!

- Susan

Great job!! The fact that the inner well is now Barex will be comforting to many people. I like how you sealed the Don Rosa certificates between the holders as well as listed the designation promptly on the cover. I prefer that over CGC’s method which is to not seal the COAs inside. It may cover up part of the back cover, but I still prefer to have the COA in with the book rather than floating around outside. It also prevents people from using the COA again with other books. As usual, great job with packaging and turnaround time.

- Anonymous

I am pleased that PGX is in business! I believe they offer a superior product and service. They have always been there to take my calls when I have had any concerns. I will ALWAYS use PGX for my professional grading needs! Keep up the awesome work :-)

- John

More Tales of PGX customer service

Hi! I just wanted you to know I’m really impressed with PGX. The service is great and the prices make it totally worth while. But it’s probably the durable cases that I like most. Talk about bulletproof! I am really impressed. Thanks and keep up the good work!

- Ed

Just letting you know the books have arrived. Great job, as always. More to come soon. Many thanks,

- Chase

Just received my first shipment this morning. Although it was late getting here, it was well worth it. Your company is going to go a long ways in the grading business. I look forward to my next box in November, and am already putting together another. Thanks for a great experience! Greg P.S. Took some down to the local comic shop and I believe I made a believer out of the owner. He asked for your info, so I hope he brings his business to you.

- Anonymous

Hi, I have recently received some books back from yourselves and I must say “SUPERB” I received 2 x 9.8 and 2 x 9.9 and 1x 10; I hope to see the comics in your gallery soon. Once again a big thank you for the superb service, excellent grading and very competitive pricing, if I was CGC I would be very worried, I will no longer get my comics graded there.

- Eric

Thank you for the excellent service on my recent submissions. I wanted to write back to you sooner, but the day to day grind prevented me. Anyway, in light of the recent Ewert debacle, Iメm finally giving you the much deserved feedback. The industry could use some good news! I currently author a monthly newsletter and blog about buying, selling and valuing comics, especially online transactions. I have mentioned you in my e-news before, but after this submission I will give you an even higher billing. Quite simply, your grading, holder and service were outstanding; I canメt say enough good things. To start, your communication is excellent, immediately putting me at ease with my comics so far away. When I received my books, I was impressed with the very secure packaging, ensuring the books arrived in great shape with no case cracks. Your grading was spot on, I agree with the grades in every instance. Iメm especially impressed by your case, it is solid and the shape makes transporting several comics without damage a breeze ヨ what a fantastic design! Thank you again for the excellent service, you have won me over and I will be submitting more books in the near future. Best of luck and keep up the great work,

- Sean

Just would like to thank you, great job, I love it encapsulated; this will preserve it for a long time to come. Thanks again, and great turn around time.

- David

I received the book – thanks. Your fast service and your holder and your email follow-ups are far superior to CGC. They may be more accepted in the market than you still, but you beat them all day long on your service level.

- Mr. S

Thanks for your great service… read my description here, it’s a testament to your company..eBay: NYX #3 PGX 9.8 !! (1ST X-23!!) PERFECT. LOOK (item 6556637143 end time Sep-02-05 14:44:13 PDT) I really think you guys are on the right track and I love the holder and the quick turnaround.. and mostly I like the cheaper prices. I’ll be sending you all my stuff from now on. Thanks again.

- Brian

I was very happy with all aspects of this transaction! Thanks again!

- Jim

Hi, I received the comics and I’m very pleased with your service ! AWESOME ! Thanks,

- Tony

Emailed customer feedback

Thanks, for dropping a line. You guys are awesome. I’m not sure if this level of customer service is allowed in the world of “3rd party grading”. You guys are the real deal. I cannot wait to get my books…all 9.8′s-of course…lol…..Best Regards,

- Justin

DEAR: PGX I just wanted to say keep up your prices, customer service, delivery time, wonderful comic holders, and F*** THE Other COMPANY

- Justin

I’ve been looking for a company like yours for a while! I only wish I had heard of / found your company before spending so much $$ at that other place!!

- Anonymous

That’s impressive. I thought for sure a couple of older issues wouldn’t rate any higher than VF. Thanks for keeping me updated as to what’s happening. Your communication with your customers (based on what I’ve seen personally) is excellent. I look forward to getting this shipment and moving forward with promoting myself and you guys next week. My next order should be out to you early next week.

- Michael

Thank you for your timely processing and look forward to get these comics soon. I am so happy that I contacted CGC and have them shipping back to me 47 comics that were sent to them and received on Feb 6th, that they were not scheduled to grade and ship back to me until JUNE!!!. As soon as I get the comics back, I will package up and send to you for grading. I will be able to get them back, ship them to you, get them graded and sent back, in LESS TIME than waiting for CGC and they have already had them for months!!! Plus I will be saving money in the long run.

- Bob

What our customers have to say about us

The books look beautiful and the case jobs are fantastic.

The Ghost Stories run came out just perfect and I am pleased with the grades.

Your shipping is fantastic, extremely well packaged

And finally, your time for job completion was quicker than I could have hoped.

So thanks for taking the time and making this a very wonderful experience for me.

Look for my next order to be shipped to you next week.

All my best,

- Mark

Hi again

Thanks for the comics which arrive yesterday in the BEST packaging Ive ever seen  great.

Thanks,

- Henry

I just received my comics and they look AWESOME. They where well packaged. I sent my comics to PGX before, so I know what kind of service I’m getting from PGX.I would send more of my comics graded to PGX, NOT CGC. I would highly recommend PGX for any comic book collector. The workers are very nice and fast turnaround time. Thanks,

- Anonymous

Recent customer feedback

Hey, I made 2 seperate submissions to cgc about 1 day apart and sent them out together over 2 monthes ago and still havent even reicieved a shiping notice.!! I made a submission with you guys in the begining of this month then 1 week later received a notice that you gotem and expected to ship out on the 27th! Holy cow…….. i cant believe i ever made a submision with cgc in the first place!! (not to mention you’re guys prices are nothing less than a honest & fair fee!) You guys are great!Please keep up the great work! I think you may have a new loyal customer!!!!!!!! Sincerly…fan mail, Alex

Alex

Thank you so much! You guys and gals are the best in the business!

CK

Hello I just received my shipment in the set was a Batman #232 It had been previously grade by the CGC it received a 7.0 I knew it was a bad grade so I removed it and submited to the PGX it received a 8.5 I knew I was right thank you guys are the best at what you do. AWESOME Thanks

- Danny R

Good morning, I received my comics yesterday and as usual, they look great. You folks do such a nice job with grading and encapsulating. I’m glad to see PGX graded books are doing so well on the market, as well. Have a great day.

- Drew

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