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Posts Tagged ‘superior’

Customer service email

Hello, Thanks for the response. I want to reiterate to you how happy I was w/ the quality of the work you guys did. I think your encapsulations are superior to the CGC. Iメll certainly use you folks again, the price for the product (and I did mention the encapsulation is awesome?) is just so much better than what Iメve been getting from the CGC. Thanks for the notes, it was very interesting to see them, especially since once the book is encapsulated the interior becomes モoff limitsヤ. See you with the next batch in a month or so and again, thanks for the response.

- Derik

If I haven’t said so before, I think PGX is doing a fabulous job. I’m completely satisfied with it all. I don’t mine the slightly longer wait once in a while. You make up for it in so many other ways. How could I complain. The other grading company isn’t “all that”. And you can quote me on that. Keep up the great work.

- Ken

On the basis of experience, I firmly believe that PGX exceeds CGC standards when it comes to customer service, cost of grading, and quality of comic book cases. I also believe that PGX is at least as strict in its grading as CGC. I think that the ONLY advantage CGC has over PGX is that it was established first and is therefore currently more known and accepted among comic collectors.

- Casey

Hi guys, Just a quick one to say I received my 10 comics back in the UK and am very pleased with the service. I had brought a few cgc books before and I must say your holders are much much better, also the emails and the personal service is excellent…!! I now will not hesitate to send more books to you from the UK and have another package ready to send. p.s. I have been spending the word on this side of the water. Cheers again to you and the team.

- Jason

Continuing adventures in PGX customer service

Hi Guys. Just got back my eight comics you graded and I’m very impressed. The holders look great and are the best in the grading world. They are clear, sturdy, easy to handle and stack nicely. You even managed to fit my slightly oversized “Space Giants” into the holder without any bends or waves. You also got my comics back to me when you said you would.

Once again thank you for the timely grading of my comics and look forward to my next submission.

- Ed H.

Hi There, I’ve received my graded books, and I am very pleased with your wonderful service. In fact, I will be using your service for more of my books in the near future.

Sincerely,

- Doug C.

Everything is super.
I was very pleasantly surprised.
Thanks very much,

- Mike

Hi guys! Got back my comic books, thanks for the excellent job! I appreciate the returned phone calls. I sent in 7 comics, 1st time customer, 6 out of the 7 came back 9.8! Excellent service! Darrel recommended you to me. I will spread the word that you are doing a fantastic job on grading comics! Thanks again….we will do more business with you.

- Anonymous

I appreciate all you guys do.

- Kevin B.

Thank You very much, your organization is defiantly a step above those other guys in customer service!!

- James M.
Tuscon, AZ

I am very pleased with the superior customer service from your company. The grading is also very nice to see since that truly shows what condition the books are. And finally you are far superior to your competition.

- Anonymous

Adventures in PGX customer service

I am in the process of sending you several hundred books from my collection, and I have been very pleased with your service. I wanted to emphasize hopefully for public consumption an important feature of your service that sets you apart from your competition: You give honest apparent grades to restored books. In my experience, the other major grading company slaughters restored books, especially the key books that are most likely to be restored. In theory, once one has identified all of the restoration that a book has undergone, an apparent grade should be the grade that the book would receive if it was unrestored. In practice, the other folks typically award 5.0 and 5.5 grades to restored books that appear to any reasonable observer to be 8.0 and 9.0. I do not understand their motivation, but I am glad that you folks stick to the facts. Keep up the great work.

- Gary

Dear PGX, My comics arrived from PGX this morning, a week ahead of schedule I might add. Now that’s quality service! Even with much of your staff away at conventions last month, you still managed to get my books back to me nearly two weeks early! This is my first experience with PGX and I’m very pleased overall. I thought a couple of my books might grade a bit better, but hey, it is what it is and I’m not a professional grader. The holder you folks came up with is far superior to that of the competition I might add. There is no comparison. It’s superior in every way. Just holding your holder in one hand the competition’s holder in the other makes this obvious. This was my first experience sending some of my books to be professionally graded. I was so nervous about sending them across the country. You guys put my fears at ease. You e-mailed me when they arrived and did the same when they were sent back to me. Anyway, thank you. Please know you have a new customer, as I’ll be sending some more books for grading shortly. Also, you have a new advocate out here in the comic world. I will promote your service and continue to support your business. Feel free to provide my name and phone number as a reference any time. Respectfully,

- Drew

I just wanted to say you guys do an awesome job, and in my opinion are much more consistent and tougher on grading than CGC. You are a valuable service and are doing great. Thanks

- Andy

To Everyone @ PGX; I received my comics today, and wanted to take a minute to thank you folks for a job well done. These are the first 2 books I have had graded myself, although I have purchased many, and the experience was much easier, and faster, than I had expected. I was really not expecting to get them back before Christmas even though you told me it was possible, and they actually made it with almost a week to spare… OUTSTANDING!!! I will definitely be sending more books your way, as well as helping to spread the word by placing one of your banners on my website. Thanks again,

- Ron

You made my Christmas. I received my graded books yesterday. They look great. Grades are right on. And the labels are awesome. PGX will be getting all my business. I think your company did a fantastic job. I’ll be sending in another batch of books soon.

- Ken

Hello Daniel, I just wanted to let you know that I just received my graded FF#3, and I couldnメt be happier. You can be sure I will send more of my most valued books in to be graded. Thanks again,

- Kevin

Hi PGX, Thanks for the great work you do at grading comics. I’m really pleased with the outcome and the timely shipping. Thanks,

- Glen

Incoming customer emails

Hello Again I got my Books back and everything was perfect. You guys packed it really nice and even better then CGC. Great grades on the books and extremely happy with it all. Will send in more books as I get stuff in time. I will be listing a lot of them on eBay soon within this weekend and the up coming weeks. Thanks again and great customer service.

- John

Just wanted to say thanks for the fast service. I’m getting ready to sell this comic (Hulk #181) on eBay (again, [used that bad word CGC in my subject line & got booted.]). The prices, turnaround time, & service means I’ll be back later. Once again, Thanks!!!

- Skip

Hello PGX: I wanted to take the time to acknowledge that I had received the 10 graded books submitted, and that for the most part I was extremely pleased. But more importantly, I set up at a relatively small show this past weekend, and I was extremely happy with the enthusiastic inquiries that I had on the books. Most all of the dealers were in agreement that your service is far superior to that of the other mainstay in the business, and all were in agreement that your holders are better. The nicer part, I thought, was all of the dealers who seem to have a genuine interest in helping increase the market recognition of your product. One dealer had both CGC and PGX, and they were all priced very similarly without any extra モpremiumヤ being added for CGC over PGX. Thank you again, and best of luck in the future!

- Larry

Customer email bag

PGX, I just wanted to thank you very much for your quick responses and your great communications! This is quite a difference from CGC! I want you to know I will be sending you more books for grading and I doubt I will be using CGC again. They are too carried away with themselves!!!

- Susan

Great job!! The fact that the inner well is now Barex will be comforting to many people. I like how you sealed the Don Rosa certificates between the holders as well as listed the designation promptly on the cover. I prefer that over CGC’s method which is to not seal the COAs inside. It may cover up part of the back cover, but I still prefer to have the COA in with the book rather than floating around outside. It also prevents people from using the COA again with other books. As usual, great job with packaging and turnaround time.

- Anonymous

I am pleased that PGX is in business! I believe they offer a superior product and service. They have always been there to take my calls when I have had any concerns. I will ALWAYS use PGX for my professional grading needs! Keep up the awesome work :-)

- John

More Tales of PGX customer service

Hi! I just wanted you to know I’m really impressed with PGX. The service is great and the prices make it totally worth while. But it’s probably the durable cases that I like most. Talk about bulletproof! I am really impressed. Thanks and keep up the good work!

- Ed

Just letting you know the books have arrived. Great job, as always. More to come soon. Many thanks,

- Chase

Just received my first shipment this morning. Although it was late getting here, it was well worth it. Your company is going to go a long ways in the grading business. I look forward to my next box in November, and am already putting together another. Thanks for a great experience! Greg P.S. Took some down to the local comic shop and I believe I made a believer out of the owner. He asked for your info, so I hope he brings his business to you.

- Anonymous

Hi, I have recently received some books back from yourselves and I must say “SUPERB” I received 2 x 9.8 and 2 x 9.9 and 1x 10; I hope to see the comics in your gallery soon. Once again a big thank you for the superb service, excellent grading and very competitive pricing, if I was CGC I would be very worried, I will no longer get my comics graded there.

- Eric

Thank you for the excellent service on my recent submissions. I wanted to write back to you sooner, but the day to day grind prevented me. Anyway, in light of the recent Ewert debacle, Iメm finally giving you the much deserved feedback. The industry could use some good news! I currently author a monthly newsletter and blog about buying, selling and valuing comics, especially online transactions. I have mentioned you in my e-news before, but after this submission I will give you an even higher billing. Quite simply, your grading, holder and service were outstanding; I canメt say enough good things. To start, your communication is excellent, immediately putting me at ease with my comics so far away. When I received my books, I was impressed with the very secure packaging, ensuring the books arrived in great shape with no case cracks. Your grading was spot on, I agree with the grades in every instance. Iメm especially impressed by your case, it is solid and the shape makes transporting several comics without damage a breeze ヨ what a fantastic design! Thank you again for the excellent service, you have won me over and I will be submitting more books in the near future. Best of luck and keep up the great work,

- Sean

Just would like to thank you, great job, I love it encapsulated; this will preserve it for a long time to come. Thanks again, and great turn around time.

- David

I received the book – thanks. Your fast service and your holder and your email follow-ups are far superior to CGC. They may be more accepted in the market than you still, but you beat them all day long on your service level.

- Mr. S

Thanks for your great service… read my description here, it’s a testament to your company..eBay: NYX #3 PGX 9.8 !! (1ST X-23!!) PERFECT. LOOK (item 6556637143 end time Sep-02-05 14:44:13 PDT) I really think you guys are on the right track and I love the holder and the quick turnaround.. and mostly I like the cheaper prices. I’ll be sending you all my stuff from now on. Thanks again.

- Brian

I was very happy with all aspects of this transaction! Thanks again!

- Jim

Hi, I received the comics and I’m very pleased with your service ! AWESOME ! Thanks,

- Tony

Customer service email

Thanks again for the fantastic communication, superior service, quick turn around times and the best product on the market!!!! I am a customer for life!!!!

- Brian

Recent sale to a customer: 42 ea 9.9 PGX Comics.. over $10,000 sale Records set: Largest single sale in our history Note: No special discounting etc Customer is awaiting current order to select more PGX MINT comics. Thanks for making this happen

- Anonymous

Hello, I just wanted to let you know how pleased I was with your service. My first set of 60 comics that I set you came back fine and I thought were properly graded! And the case is great as well!! I just sent in another 60 comics several days and plan on continuing sending every several weeks to you! thanks so much for offering your service.

- Gary

I just want to say that I’m glad you guys are around. I have cgc and PGX and I believe the masses will soon wake up and se that you’re grading is alot more accurate. Thanks for being around. I’m slowly converting my collection to PGX slabs.

- Anonymous

I received my books a few weeks ago and was very pleased with the service. In my opinion I prefer the holder and turn around times provided by PGX over the competition. There is no reason for the competition to be viewed in a higher regard anymore, PGX has arrived!

- Anonymous

Your services are courteous and fast and EXCELLENT!! I thank you very much for your business. We’ll do business again.

- Theresa

Thanks for the speedy reply. You’re tops in my book right now for your communication to me. I respect that very much. Hope your business grows and multiplies. God Bless.

- Peter

I want to say that I think you are far superior to your competition. You have a better holder, more consistent strict grading, better pricing across the board,& better customer service. The only reason the other company is more recognized is that they came first & there seems to be a bias due to that(usually by people who have never used your service). Anyway, keep up your usual good work. Thanks!

- Steve M.

Messages from our customers

I just wanted to thank you for the generous donation you made to the Alberta Children’s hospital….your donation raised over 350.00. Its people like you that give a good name to your business. We are still going to pester you guys to send two-three people out at some future show for grading….we will give you as much notice as possible…

Les

Just want you folks to know how pleased I am with my books. I really appreciate the service and have definitely made you guys my choice for grading books! Keep up the great work and thanks again for the wonderful job. I feel better knowing my comics are safe and graded.

Anonymous

I really don’t care much whether my books are graded by CGC or PGX….however, I believe that PGX is a better value and quality for my money, and better protection for my books….and that is what it is all about.

Really, the whole CGC thing of being better……is all in the mind, sort of like Wal-Mart. They were the first…however, they are not the best….but that is my opinion. I own both CGC and PGX graded issues.

PGX is the ONLY grading company I have sent books to……In fact I have another order ready to go out Thursday.

I am a collector………I don’t have my books graded to sell for a higher price……at least not for a few years….I have my books graded (slabbed) to protect them…..and your protection is superior.

Thanks PGX, for providing a service which, at least in my opinion, is second to none.

Steve

Hey guys, I got everything today. You’ll have to excuse me if I was a little anal about this, but as you can imagine, I had a nice chunk of change invested in these books. Everything is great, you did superlative work, the grades were approximately what I expected (hey, maybe I can come work for you as a grader…ha-ha). I’ve got an Amazing Fantasy #15 that I’m going to be sending to you in a few weeks as well, so I will definitely be in touch. Thanks again

Jon

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